Notice 001 — Temporary Service Disruption

Issued by: T. Wexley, Volunteer Assistant Intern (Unpaid), H.E.R.O. Public Records Department Classification: Public Notice — Routine (I am aware of how this reads)

H.E.R.O. wishes to advise the public of a temporary disruption to its standard operational service.

At approximately — I am not entirely sure of the exact time, I was in the corridor — the sky turned green. Not a usual green. Not a "the weather is doing something" green. A green that had a sound to it, or perhaps the sound was something else, I am still trying to write this up in a way that sounds official and I keep running into the limits of official language when describing what happened.

The sky turned green, and then our colleagues were gone.

All of them. Every registered hero on the continental deployment roster. Mid-task, mid-sentence, mid-everything, as far as I can determine from the fragments coming through the coordination room. The Sending Stones have gone silent. The dispatch board is doing something I don't have the vocabulary for. The coordination room is receiving reports — it is receiving a great many reports, faster than one person can file — and I am the one person.

I want to be clear that H.E.R.O. is not closed. H.E.R.O. does not close. The Citadel is structurally intact. The coordination infrastructure is functioning after a fashion. I am functioning after a fashion. The situation is being assessed and response efforts are underway.

I am aware that "underway" implies more organisational capacity than is currently available. I am choosing to use it anyway.

For the public record: colleagues are unaccounted for. Not confirmed lost — unaccounted for. There is a difference and I intend to honour it. Filing continues. The Continental Registry query process remains open. I have submitted three queries already and expect responses when the Registry is able.

For complaints regarding this service disruption, the Office of Public Satisfaction remains available. Fourth sub-basement, Form 77-C (triplicate), third morning of the month. I recognise that the timing of this notice and the next complaint window are not well-aligned. I am sorry about that. I am doing what I can.

Please remain calm. Heroes fix things. Someone will fix this.

The situation is temporary. The organisation is not.

T. Wexley Volunteer Assistant Intern (Unpaid) H.E.R.O. Public Records Department Day 1 since the Event

[See also: Notice 002 — New Recruits]