Public Satisfaction

H.E.R.O. welcomes feedback. We believe that the strength of our institution lies in our commitment to every settlement we serve, and we take seriously any concern about our operations or heroic conduct.

Submitting Feedback

Complaints, concerns, or formal grievances are received in person only at the H.E.R.O. Citadel, fourth sub-basement, Office of Public Satisfaction. No correspondence by Sending Stone, letter, or courier is accepted; we believe the gravity of complaint warrants direct audience.

To lodge a formal complaint, present Form 77-C completed in triplicate to the office reception desk. Form 77-C may be obtained from the Office of Public Satisfaction itself — blank copies are kept on file.

Office Hours

The Office of Public Satisfaction is open for intake on the third morning of each month, weather and local circumstances permitting. The office is a comfortable walk from the Citadel gate. We ask that complainants allow time for their journey and come prepared for a thoughtful discussion.

Our Record

In the entire history of the H.E.R.O. organisation, no formal complaint has ever been found necessary. This speaks to our commitment to excellence and to the good faith of the communities we serve.

Complainants may be assured that every formal grievance will be received with the utmost care and consideration. All visitors to the Office of Public Satisfaction will be remembered.

[Records note — T.W.]: The office is real. The form is real. I've never actually used it — nobody has, the records say. Maybe it's working perfectly. Or maybe the system is just very well designed. I'm not sure which answer is worse.

Response times may be affected by the current staffing situation.